The hotel offers amenities for your comfortable stay and unforgettable experiences
Excellent Restaurant!
“The restaurant offered an impressive degustation menu that catered perfectly to both adults and children, making our dinner truly good.” view full review
Really good Views!
“Our room boasted amazing views that added a magical touch to our stay—definitely a highlight!” view full review
Relaxing Soak Time
“The private soak area provided a serene and luxurious experience, complete with stunning outdoor views that enhanced our relaxation.” view full review
Luxury Amenities!
“The rooms were equipped with high-end amenities—Nespresso coffee machine and an Amazon Echo Show made our stay so comfortable.” view full review
General
No smoking on site
Wi-Fi
Free parking
Off-site car park
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Ski storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Skiing
Hiking
Horseback riding
Cycling
Fishing
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Garden area
Jacuzzi
Massage
Room features
Air conditioning
Heating
Sitting area
Patio
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
139 Fernhill Road,
Queenstown,
New Zealand,
9348,
Otago
Map view
139 Fernhill Road,
Queenstown,
New Zealand,
9348,
Otago
City landmarks
Cable Car
Skyline Queenstown
2.1
km
Garden
Queenstown Garden
2.1
km
Zoo
Kiwi and Birdlife Park
2.2
km
Square
Queenstown Mall
2.3
km
Lake Wakatipu
2.5
km
Gforce Paragliding Skyline
G Force Paragliding
2.1
km
Skyline Gondola and Luge
2.1
km
65 Beach St
Moa Statue
2.1
km
Theme Park
Fear Factory Queenstown
2.1
km
Mt Crichton Loop Track
670 m
Rees Street
William Gilbert Rees Statue
2.2
km
Theme Park
Shotover Canyon Swing
2.2
km
Cemetery
Queenstown Cemetery
2.0
km
Old power house
910 m
Sunshine bay
1.3
km
Church
St Peter's Anglican Church
2.4
km
Shotover &
AJ Hackett Bungy
2.3
km
Public Building
Queenstown Lakes District Council
2.0
km
Gallery
Central Art Gallery Queenstown-Julia Milley
2.1
km
96/130 Lake Esplanade
Flyboard Queenstown
1.3
km
Gallery
Ivan Clarke Gallery
2.3
km
19 Marine Parade Williams Cottage
Vesta Design
2.3
km
Torpedo 7
Southern Lakes Heliski
2.4
km
Sunshine Bay Track
1.2
km
Richard Cogar Bryant
1.3
km
35 Camp St
Hetties Rock & Crystal Shop
2.3
km
96/130 Lake Esplanade
Lookout for Cecil Peak & Double Cone
1.3
km
Gallery
Artbay Gallery
2.3
km
Luge Advanced Track
Luge Queenstown
3.1
km
Gilly's Point
2.1
km
Nearby
Gilly's Point
440 m
Restaurants
VKnow
110 m
155 Fernhill Rd
Nest Kitchen + Bar
60 m
139 Fernhill Road Kamana Lakehouse
Vista
810 m
Sainsbury Road Mercure Queenstown Resort
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.2
Location
8.1
Service
9.1
Dining
6.8
Guest reviews
8.0/10
based on 9 reviews
8.8
8.8/10 based on 1294 reviews
John
United States,
April
2024
8.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were modern, clean, and easy to access, but they were dimly lit. The location provided a stunning view and was luxurious, though it felt more like a motel room than a hotel. The hotel offered a nice way to spend a short weekend away in Queenstown.
Rooms
8.0
The rooms were modern and clean, though slightly dimly lit. They provided a luxurious feel with modern technology.
Service
9.0
The staff was very friendly and accommodating, always ready to help and make our stay enjoyable.
Location
9.0
The hotel's location was spectacular, with a breathtaking view of Lake Wakatipu. A scenic stroll into town was convenient, and there was easy access to transportation.
Dining
7.0
The dining experience was varied. While some aspects were nice and comfortable, there were limitations in the offerings and quality.
Facilities
8.0
The hotel provided essential facilities and amenities, ensuring a comfortable stay for guests.
Bill
United States,
April
2024
8.2/10
The hotel offers exceptionally clean and comfortable rooms with a good heater and comfortable beds. The staff is lovely, young, friendly, and professional, eager to assist with room service, dry cleaning, and housekeeping. The location provides a stunning view over the mountains, though it can be a bit noisy at times. The dining options are good, but mostly geared towards breakfast only.
Rooms
9.0
I loved staying in their exceptionally clean and comfortable rooms with a good heater and a comfy bed.
Service
9.0
The staff here are amazing! They are lovely, young, friendly, and professional, making my stay truly enjoyable.
Location
8.0
The hotel's location amazed me with its stunning view over the mountains, though it could get a bit noisy at times.
Dining
7.0
The dining options were good, but keep in mind they mainly cater to breakfast.
Facilities
8.0
The hotel offers great facilities to ensure a comfortable stay.
Barry
United Kingdom,
March
2024
8.8/10
I had a delightful stay at this hotel. The rooms were spacious and clean, with a very comfortable bed, making it a perfect place to unwind. The service was exceptional, with lovely and helpful staff who made my stay even more enjoyable. The location was great, just a short drive from town, offering a peaceful retreat with beautiful views. The dining experience had its ups and downs, but overall, it added to the charm of the stay.
Rooms
9.0
The room was clean, beautifully styled, and extremely comfortable.
Service
10.0
The staff were phenomenal, handling requests with grace and expedience, going above and beyond to ensure a memorable experience.
Location
9.0
The hotel's location was great as it provided a serene setting overlooking the lake and mountains, just a short trip to town.
Dining
7.0
The dining area had a beautiful view, although some improvements could be made in the variety of dishes offered.
Facilities
9.0
The facilities were top-notch, offering everything needed for a comfortable stay.
George
United States,
January
2024
8.4/10
My stay at the hotel was absolutely delightful. The rooms were lovely, cozy, and modern with one of the most comfortable beds I have ever slept in, complete with a large balcony, quality tea, coffee, toiletries, and luxurious Kamana waffle robes. The service was top-notch, always friendly and accommodating, making me feel welcome from the moment I checked in. The location, although slightly out of town, offered peaceful beauty and great views. The dining experience was good, although a bit limited in options. Overall, a great value for money with exceptional amenities and a few minor areas for improvement.
Rooms
9.0
The rooms were so tidy, spacious, and modern with one of the most comfortable beds I have ever slept in.
Service
9.0
The staff were always so accommodating and welcoming from the moment I checked in.
Location
8.0
The location was great—quiet and beautiful with stunning views.
Dining
7.0
The dining experience was good, with limited but satisfying options available.
Facilities
9.0
The facilities were excellent and well-maintained.
David
United Kingdom,
December
2023
8.2/10
The hotel had a mix of positives and negatives. The rooms were fabulous and modern with a super comfortable bed and fresh high-quality linen, but they felt very dated and small once luggage was in. The service was exceptional, with 5-star treatment, warm welcomes, and helpful guidance throughout. The location offered stunning views but was a bit far from the city center. The dining experience was good overall, but some improvements could be made.
Rooms
8.0
The rooms were tastefully decorated, exactly my style, with VJ paneling on the walls.
Service
10.0
The service was outstanding, beyond expectations, especially when help was needed with planning a special proposal.
Location
7.0
The location was truly luxurious, especially with the beautiful views, but being 2km away from the city center was a bit inconvenient at times.
Dining
7.0
The dining experience was mixed, with plentiful and delicious options but some drawbacks in the service.
Facilities
9.0
The facilities were well-equipped and complemented the overall experience.
Violet
United Kingdom,
October
2023
7.4/10
The hotel rooms were very clean and the bathrooms were amazingly clean and spacious. The decor was slightly outdated but overall good for the price. The rooms were very comfortable with luxurious amenities and great attention to detail.
Rooms
8.0
The rooms were very clean, and the bathroom was also amazingly clean and of a very good size. The decor was a little bit tired, but overall good value for money. The comfort level was on point with luxurious amenities and great attention to detail.
Service
9.0
The service was fantastic overall, with extremely nice and helpful staff who made us feel special. They were quick to handle any disturbances promptly.
Location
7.0
The hotel is beautifully elevated overlooking Lake Wakatipu, providing amazing views. It's a perfect place to unwind and enjoy a quiet drink after a busy day. However, the discrepancy between advertisements and the actual experience slightly detracted from the overall stay.
Dining
6.0
The dining experience was a mix of highs and lows, with some items being pricey and overly complicated. While the quality was average, some dishes were slightly overpriced. There was room for improvement based on what we paid.
Facilities
7.0
The facilities, from the welcome minibar to the newly opened spas overlooking the lake, were a nice addition to the stay. However, prices were a bit high compared to the offerings.
Gary
United Kingdom,
August
2023
7.6/10
The hotel rooms were small but aesthetically pleasing, encouraging us to spend more time outdoors. The service was lovely, with attentive staff and impressive drinks prepared by a talented chef. The location, though needing some additional amenities, offered beautiful and modern surroundings. The dining experience was average with limited options and slightly overpriced. Overall, the facilities were good, providing a comfortable stay.
Rooms
7.0
The rooms were small and cramped but aesthetically pleasing, beyond our expectations.
Service
9.0
The service was lovely, and the staff were friendly and helpful, exceeding our needs.
Location
8.0
The location was great, just a short trip from town and offering beautiful, comfortable, and modern surroundings.
Dining
6.0
The dining experience was average with limited options and slightly overpriced.
Facilities
8.0
The facilities provided a comfortable stay, although lacking some amenities.
Martin
United Kingdom,
July
2023
7.4/10
The hotel offers exceptionally clean rooms, friendly service, and a scenic location near Lake Wakatipu. While the rooms could use a bit of maintenance, the service is top-notch and the view is lovely.
Rooms
7.0
The rooms were exceptionally clean but could do with a little bit of a tidy up. Views are nice even if a bit far out of town.
Service
9.0
The staff were very friendly and accommodated my needs, going above and beyond to assist me.
Location
8.0
The location is scenic, overlooking Lake Wakatipu, but slightly far from the town center. Beautiful views from the dining room.
Dining
6.0
The dining experience had sweeping views over the lake and mountain range, even though it needs some improvement. Not the best we have encountered.
Facilities
7.0
The facilities were adequate, but some areas like the dining need work.
Emily
United Kingdom,
July
2023
8.6/10
The hotel is conveniently located in a quiet spot on the hill with magnificent views and very helpful staff. The rooms, although not ready upon arrival and could use refurbishment, were simply amazing and modern, offering excellent views. The service was friendly and efficient, with some minor issues of staff attempting to enter the room unannounced. The location, in the elevated suburb of Fernhill, was perfect for a peaceful stay away from the hustle and bustle. The dining experience was great, offering a very good selection, especially the barista coffee and cooked buffet. The facilities were well-equipped and provided a comfortable stay overall.
Rooms
9.0
The rooms were simply amazing and modern with excellent views.
Service
8.0
The service was friendly and efficient with minor hiccups of staff attempting to enter the room unannounced.
Location
9.0
The location is conveniently in the elevated suburb of Fernhill, offering magnificent views and a peaceful ambiance.
Dining
8.0
The dining was great with a very good selection, particularly the barista coffee and cooked buffet.
Facilities
9.0
The facilities were well-equipped and contributed to a comfortable stay.
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